Full Time Position, Boston
Artaic is a fast-growing high-tech design and manufacturing company revolutionizing the mosaic tile industry. Artaic offers extensive opportunities for advancement as the company grows.
Artaic is a unique design and manufacturing firm based in Boston. Artaic produces highly customized tile mosaic murals and companion field tile for a wide variety of applications, primarily within the commercial and residential architecture and interior design field, across industries including hospitality, healthcare, corporate, education, and public art. Artaic is inventing and applying a proprietary, automated system of front-end design software linked to back-end inventory management and robotic fabrication. This system allows for revolutionary customization and efficiency in tile installations.
Artaic is a dynamic growth stage company with a demonstrated commitment to supporting new design, engineering, and business ideas while promoting an entrepreneurial culture that fosters and rewards initiative, innovation, and creativity. Artaic is privately owned and has been enjoying consistent responsible growth across several channels and market sectors. Under the operating guidance of Founder and CEO Ted Acworth, the team has been successfully responding to market conditions and opportunities since 2008.
See videos of our unique company and process at:
artaic.com/mosaic-tile-resources/video/
artaic.com/buzz
THE POSITION
Artaic is a unique design and manufacturing firm based in Charlestown looking to add a design-oriented Project Manager to our Project Services Team. This role collaborates with sales, design, and manufacturing to deliver an exceptional product and service experience to our clients.
OVERVIEW & RESPONSIBILITIES
- Provide strong internal support to the Senior Project Services Manager, Director of Operations, Sales & Marketing Manager, VP of Sales and other team members to keep the sales pipeline strong and moving, and ensure smooth project production that meets client expectations.
- Assistance to the Sales Team, including direct client contact in support of an exceptional client service experience.
- Set up opportunities and tasks in the project management software. Manage opportunities and projects as assigned.
- Problem-solving project and customer issues to bring a swift resolution while providing excellent customer service.
- Manage the project sampling queue and problem solve as needed. Set up and monitor sample requests to make sure they are completed efficiently. Work closely with production staff to ensure all samples are fulfilled accurately.
- Generate shipping quotes and project estimates. Assist staff with P&L exercises as needed.
- Create project invoices and process payments.
- Communicate with outside vendors as needed for outsourced project requirements.
- Assist with management of the HubSpot CRM: Maintain updated contact and account information in order to effectively communicate with various segments of clients, prospects, referral sources, and influencers.
- Contribute to the development and management of digital and physical sales material, from conception and production through fulfillment.
- Deliver on a brand promise to be highly responsive and provide rapid turnaround on inquiries and requests.
- Other tasks as assigned.
QUALIFICATIONS
- 3-5+ years of professional experience, preferably at least 2 years of project or creative services management experience.
- Highly organized and detail oriented.
- Strong analytical and problem solving skills.
- Excellent communication skills, both internally across departments and with external clients.
- Proactive in driving tasks and initiatives forward. Calm under pressure.
- Knowledge of CRM and project management software is a plus.
- Proficiency with QuickBooks Online or similar accounting software is a plus.
- Understanding of and affinity for art and design.
- Tech-savvy.
ADDITIONAL DESIRED CREDENTIALS
- Familiarity with architectural drawings is very helpful.
- Basic skills in Adobe Creative Suite.
- Experience working with overseas vendors is a plus.
COMPENSATION
Competitive personalized package includes base salary of $45-60,000, health benefits, and equity.
ADDITIONAL BENEFITS & PERKS
- Health insurance
- Paid skills training
- Working on the Schrafft’s City Center Campus in Charlestown with health club, cafe, and Bright Horizons childcare available on site.
- Rooftop community garden
- Free Schrafft’s Building non-stop shuttle to/from Sullivan Square.
- Shared bikes, bike parking and showers on site
- Commuter tax credits.
- Substantial Friends and Family Discount on Mosaic Tile Projects
CONTACT
Please send your cover letter describing what you can offer Artaic, and resume/CV to hr@artaic.com with the subject line: “PROJECT MANAGER”.
